Terms and Conditions of Service

 

Effective Date: 01/01/2025

​

Welcome to Move It. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions.

 

Please read these terms carefully before using our services.

 

1. Definitions

​

• “Move It” refers to MoveItWales LTD, the courier service provider.

• “Customer” refers to the individual or entity using the services of Move It.

• “Service(s)” refers to the delivery and courier services provided by Move It, including same-day, next-day, economy, and specialized deliveries.

• “Shipment” refers to any goods, packages, or items being transported by Move It.

• “Website” refers to the official website of Move It, located at www.moveitwales.co.uk

 

2. General Terms of Use

​

• These Terms and Conditions apply to all users of the Move It services, whether accessing through our website, mobile app, or any other method of engagement.

• Move It reserves the right to modify, amend, or change these terms at any time. Changes will be posted on this page, and the date of the latest update will be reflected in the heading above.

• By continuing to use the services after changes are made, you are agreeing to those updated terms.

• ​

3. Booking and Shipping

​

• Booking Process: To book a shipment, customers must provide accurate details, including the size, weight, destination, and contents of the shipment. Any incorrect or incomplete information provided may result in delays or additional charges.

• Payment: Full payment for the services must be made at the time of booking. Accepted payment methods include credit/debit cards and other payment methods available on the website.

• Shipment Restrictions: Customers are prohibited from shipping any illegal, hazardous, or restricted items as outlined in our Prohibited Items section. Move It reserves the right to refuse or cancel any shipment at its discretion.

• Delivery Timeframes: Delivery timeframes provided (e.g., same-day, next-day, or standard shipping) are estimates and may vary depending on factors such as weather, traffic, customs processing, or unforeseen circumstances.

• ​

4. Pricing

​

• Service Fees: The prices for the services provided by Move It will be as indicated at the time of booking. These prices are subject to change based on the size, weight, delivery destination, and service type selected.

• Additional Charges: Additional fees may apply for services such as oversized packages, special handling, customs clearance, or remote area deliveries. Any extra charges will be communicated to the customer before the shipment is processed.

• Customs Duties & Taxes: For international shipments, the customer is responsible for any customs duties, taxes, or fees that may apply to the shipment. Move It will assist with customs paperwork but is not responsible for any customs delays or charges.

 

5. Packaging

​

• Customer Responsibility: Customers are responsible for properly packaging their items to ensure they are secure during transit. Packaging must meet the guidelines provided by Move It for safe and efficient delivery.

• Move It’s Packaging Services: Move It offers packaging services upon request. Additional fees may apply.

 

6. Delivery and Receipt of Shipments

​

• Delivery Locations: Move It will deliver to the address specified by the customer at the time of booking. Deliveries are made to the address provided, and the recipient must be available to accept the shipment. Failure to do so may result in a failed delivery attempt or additional charges for redelivery.

• Proof of Delivery: A signature or other proof of delivery may be required at the destination. If a recipient is unavailable, the delivery may be rescheduled or returned, subject to additional fees.

• Missed Deliveries: In the case of missed deliveries, Move It will attempt to re-deliver at no additional cost, within the available service timeframes. If redelivery is not possible, the shipment may be returned to the sender at the sender’s expense.

 

7. Liability and Limitations

​

• Limitation of Liability: Move It is not liable for any loss, damage, or delay caused by factors beyond its control, including, but not limited to, weather conditions, strikes, customs delays, or government actions.

• Loss or Damage Claims: In the event of loss or damage to a shipment, Move It will provide assistance with the claims process. However, the liability for lost or damaged shipments is limited to the maximum coverage provided by Move It, and additional insurance can be purchased by the customer at the time of booking.

• Exclusions: Move It is not responsible for loss or damage to shipments containing prohibited, perishable, or fragile items unless additional insurance or special handling arrangements have been made.

 

8. Prohibited Items

​

• Customers are prohibited from shipping any items that are illegal, hazardous, or restricted by local or international law. A list of prohibited items includes (but is not limited to):

  • Explosives, flammable materials, and chemicals

  • Perishable food items

  • Dangerous or illegal substances (e.g., narcotics, controlled substances)

  • Currency, negotiable instruments, or financial documents

  • Items that violate intellectual property rights

 

If a prohibited item is found in a shipment, Move It reserves the right to reject, confiscate, or destroy the shipment, with no refund provided.

​

9. Customs & Import Regulations

​

• Customs Compliance: Shipments traveling across borders are subject to customs inspections. Move It will assist customers with the required customs declarations, but the customer is responsible for providing accurate information and ensuring compliance with the relevant import/export regulations.

• Customs Delays: Move It is not responsible for any delays caused by customs inspection or customs issues. Customers should ensure they are familiar with the customs regulations of the destination country.

 

10. Termination or Suspension of Service

​

• Right to Terminate: Move It reserves the right to terminate or suspend service for any customer who violates these Terms and Conditions or engages in fraudulent or abusive behavior.

• Refunds: In the case of service termination due to Move It’s error or failure to fulfill its obligations, the customer may be entitled to a refund, subject to the terms outlined in our Refund Policy.

 

11. Privacy and Data Protection

​

• Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, store, and use your personal data. By using Move It’s services, you consent to the collection and processing of your personal information in accordance with our Privacy Policy.

 

12. Governing Law and Disputes

​

• Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of [Country/Region].

• Dispute Resolution: Any disputes or claims arising out of or in connection with these Terms and Conditions will be resolved through binding arbitration in the United Kingdom, in accordance with the applicable arbitration rules.

 

13. Company Accounts

​

    . Opening a Company Account

​

• Eligibility: To open a company account with Move It, the customer must be a registered business entity. The company must provide accurate and up-to-date business information, including the company name, registered address, VAT number (if applicable), and contact details.

• Application Process: Companies can apply for a business account by submitting an online application form on our website or by contacting our customer service team. Move It reserves the right to approve or reject any application for a company account at its discretion.

• Account Approval: Upon approval of the application, Move It will provide the company with an account number and login credentials to access the company account portal. This portal allows the company to manage shipments, make payments, and track deliveries.

 

     Terms and Conditions for Company Accounts

​

• Payment Terms:

  • Payment for services on a company account must be made according to the agreed terms. The company may choose to pay via invoice, credit, or other methods as specified by Move It.

  • Invoice Terms: Unless otherwise agreed, invoices for shipments will be issued on a [weekly/monthly] basis and are due for payment within [30/60] days from the date of issue. Late payments may be subject to interest charges or suspension of account services.

  • Credit Limits: Move It may assign a credit limit to the company account based on the company’s creditworthiness, payment history, and other factors. If the company exceeds the assigned credit limit, Move It reserves the right to temporarily suspend services or request immediate payment for any outstanding balance.

  • ​

      Use of Company Account

​

• Authorized Users: The company account is for use by authorized employees or representatives of the company. The company is responsible for ensuring that only authorized individuals access and use the account.

• Account Security: The company is responsible for keeping account login credentials secure. Any unauthorized use of the company account must be reported to Move It immediately. Move It is not liable for any losses resulting from unauthorized access to the account.

 

      Account Suspension or Termination

• Suspension of Account: Move It reserves the right to suspend or terminate a company account if the company fails to adhere to these Terms and Conditions, including non-payment of invoices or exceeding the credit limit.

• Termination of Account: Either party may terminate the company account with written notice. If the account is terminated, any outstanding payments must be settled immediately. The company will be responsible for all charges incurred up to the date of termination.

 

      Account Changes

​

• Updating Company Information: The company must promptly inform Move It of any changes to the business name, address, VAT number, or other important details related to the account.

• Changes to Payment Terms: Move It reserves the right to modify payment terms, including invoice schedules, credit limits, and fees. The company will be notified of any such changes in advance.

• ​

     Payment Methods

​

• Accepted Payment Methods: Move It accepts various payment methods for company accounts, including credit/debit cards, bank transfers, and direct debit. The company may choose the most convenient payment method when settling invoices or making payments through the company account.

• Late Payments: In the event of late payment, Move It reserves the right to charge interest on the overdue amount at a rate of 8% per month, or the maximum allowable rate under applicable law. Late payments may also result in temporary suspension of services until the overdue balance is cleared.

 

     Account Review

​

• Move It reserves the right to review and adjust company account terms periodically, including credit limits, payment terms, and account status. Any changes will be communicated to the company in advance.

 

 Miscellaneous Provisions

• Governing Law: These company account terms are governed by and construed in accordance with the laws of the United Kingdom

• Dispute Resolution: Any disputes arising from the company account agreement shall be subject to the dispute resolution provisions set forth in these Terms and Conditions.

 

By opening a company account with Move It, you acknowledge that you have read, understood, and agreed to these terms.

 

14. Contact Us

​

If you have any questions regarding these Terms and Conditions or need further assistance, please contact us at:

• Email: info@moveitwales.co.uk

• Phone: 07550503030

• Website:www.moveitwa;es.co.uk

 

By using Move It’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.